GENERAL TERMS

Article I. BASIC PROVISIONS

1.1. The supplier of goods and services within the scope of the activities listed below (hereinafter referred to as "product") as well as the operator of the website listed below is Yalm S. A.r.o., with its Registered office at Michalská 372/9, 811 03 Bratislava, company ID: 56 170 572 (hereinafter referred to as "seller" ). The place of sale of products is the operation of the seller "Another World" in the trading space no. K2 located on the third floor of OC SPORT MALL BRATISLAVA, Hodonínska 27, 841 03 Záhorská Bystrica, where the seller performs and provides the following services :

a) operation of cultural, social, entertainment, sports and regeneration and reconditioning facilities – including at least the operation of games : operation of non-winning machines and non-winning games, operation of entertainment games where the outcome of the game is determined solely on the skill of the person involved;

b) provision of fast food services in connection with the sale for direct consumption, operation of a food dispensary – involving at least the preparation and sale of food (and drinks) served for direct consumption on site (provision of restaurant activities, including delivery of food prepared in a restaurant for final consumers), including the production (preparation) of ready meals that are not provided for direct consumption at the place of their production (preparation), but are intended for consumption at the place of their dispensing.

c) realization of sales of products (goods) related to the services provided.

1.2 The provision of the above services for the purposes of the previous paragraph. 1.1 point a) by making available the playing Area, Technical and software equipment and facilities (hereinafter referred to as "playing area and area") at a specified time and on a specified date at the premises of the legal entity. The game zone and area is designed to provide virtual reality games with the simultaneous presence of the appropriate number of players within the zone and area;

1.3. These general terms and conditions (hereinafter referred to as "GTC") apply to personal purchase and order and purchase of products through the appropriate web interface located on the seller's website bratislava.another-world.com< / a> (hereinafter referred to as "reservation system") both during a personal visit to the premises or through electronic communication, and apply between the seller and the buyer, where the buyer is a physical person who concludes a purchase contract outside his business activity as a consumer, or where the buyer is a natural or legal person acting in the course of its business activities (hereinafter referred to as "buyer").

1.4. These GTC are within the meaning of § 53c and § 853 para. 1 of Act no. 40/1964 Coll. Civil Code as amended, section 273 of Act no. 513/1991 Coll. Commercial Code as amended part of the contractual documentation directly related to the relevant Purchase Agreement between the seller and the buyer within the meaning of these GTC, including with reference to the information obligation of the trader within the meaning of the relevant provisions of Act no. Regulation (EC) no 108/2024 z. on consumer protection and on amendments to certain acts, and their content is an integral part of the content of the obligation relationship established by the relevant Purchase Agreement.

1.5. Legal relations in connection with the conclusion of distance contracts are governed by the relevant provisions of Act no. 40/1964 Coll. Civil Code as amended and provisions § 4, § 5, § 14, § 15 Act no. Regulation (EC) no 108/2024 z. on consumer protection and on amendments to certain laws.

Article II. Conclusion of the contract

2.1. The conclusion of the contract (entry into force and effect), the content (rights and obligations) of which are mainly these GTC, occurs in the following way :

a) the buyer, as a natural person who intends to conclude a purchase contract at a distance (i) by filling in the necessary data of the participants of the game together with the selection of the relevant Product, (ii) expressed consent to these GTC, informed consent to voluntary participation in the game and knowledge of possible risks, as well as (iii) by clicking the "mouse" in the electronic environment of the seller's website, as a means of remote communication on the button "binding proposal with the obligation to pay" submitted (sent) to the seller in accordance with § 43A para. 1 of Act no. 40/1964 Coll. a binding proposal for the conclusion of a distance purchase contract (hereinafter referred to as "proposal" ), which also expresses the buyer's will to be bound by it in the event of its acceptance.

according to § 43C para. 1A para. 2 of Act no. 40/1964 Coll. a timely declaration made by the person to whom the proposal was addressed, or another of its timely actions from which its consent can be inferred, is the acceptance of the proposal, and the timely acceptance of the proposal takes effect at the moment when the expression of consent to the content of the proposal reaches the sphere of disposition of the applicant. effective acceptance (acceptance) by the seller of the buyer's binding proposal for the conclusion of a distance contract in accordance with the previous PiS. a) a valid and effective purchase contract is concluded through the merchant's website without the simultaneous physical presence of the parties. the timely receipt of the proposal is considered to be the subsequent sending to the buyer of both (i) the expression of the seller's will regarding its acceptance (acceptance) of the proposal in question and (II) simultaneously sending the next step generated through the seller's online booking system within the framework of remote communication in relation to the choice of the price payment option.

2.2. To conclude a contract (entry into force and effect) for products within the meaning of para. art. I. par. 1.1 point b) these GTC (gastro) - a personal order by the buyer of the product from the assortment offer and the subsequent, personal and immediately subsequent acceptance of the order (acceptance of the proposal to conclude the contract) by the seller. Acceptance of the order the seller confirms orally at the place of provision of fast food services in connection with the sale of ready-to-eat and hospitality activities and the production of ready-to-eat meals outside the premises.
2.3 In the event that the buyer does not agree with the form "informed consent to voluntary participation in the game and knowledge of possible risks", or these GTC (or with any of their parts/provisions) - he must explicitly inform the seller about this, and then, by mutual agreement, these parts/provisions may be modified deviating from the proposal and/or GTC. Otherwise, the buyer by clicking the" mouse "button " binding proposal with the obligation to pay" confirms that he has properly and sufficiently familiarized himself with these GTC, accepts them unconditionally and will follow them in their entirety. In the event that the buyer or the person designated by him for whom the products are ordered has specific requirements for the products – the seller must be informed of this by the buyer in a timely manner.

2.4. The buyer is obliged to pay the price for the goods properly, on time and in full, at the latest immediately after the end of the provision of services in accordance with the proposal, or immediately after the actual receipt of the product, or in the case of online booking immediately after the payment through the payment gateway.

2.5. The buyer, in the case of the participation of players from the relevant reservation Agedless than 18 years, by making the reservation and by clicking "mouse" on the button "binding proposal with the obligation to pay" confirms : (i) the assumption by him in full of responsibility for the actions as well as the omission of the actions of the players from the relevant reservation aged less than 18 years and (ii) as well as the fact that he is personally fully responsible for the actions of the players from the relevant reservation aged less than 18 yearsand (ii) as well as the fact that he is personally fully responsible for the actions of the players from the relevant reservation aged less than 18 years eligible for qualified supervision of a player under the age of 18 , that capacity is not limited. At the same time, according to the previous sentence, the buyer undertakes to be personally present at the premises of the operation for the entire duration of the game (the time period of the game from the beginning of the game until its complete termination) as well as to continuously monitor the observance of proper behavior and safety of the player from the relevant reservation under the age of 18.

Article III. Withdrawal from the purchase contract

3.1. The right to withdraw from the contract has only a consumer-a natural person who, when concluding and performing a consumer contract, does not act within the scope of his business, employment or profession.

3.2. The right to return the goods without giving a reason arises only when the consumer (buyer) purchased the product through:

distance contract (a contract between the seller and the consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular through the use of a website, electronic mail, telephone, fax, address sheet or offer catalogue), or

contracts concluded outside the premises of the seller (contracts between the seller and the consumer concluded with the simultaneous physical presence of the seller andconsumer in a place that is not the premises of the seller; contracts for the conclusion of which the Consumer made a proposal to the seller in a place that is not the premises; a contract concluded at the seller's premises or by means of distance communication immediately after an individual and personal address to the consumer by the seller at a place that is not the seller's premises or a contract concluded during or in connection with a sales event)

within 14 days from the date of : (i) receipt of the goods by the consumer, (ii) conclusion of the contract, the subject of which is the provision of services, (iii) conclusion of the contract for the supply of water, which is not for sale in a limited volume or in a specified quantity, and the contract for the supply and,

or within 30 days from the date of conclusion of the contract for an unsolicited visit or in connection with it or at a sales event or in connection with it.

3.3.The buyer can not withdraw from the contract, the subject of which is:

the provision of a service, if its provision began with the explicit consent of the consumer and the consumer has declared that he was duly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service has taken place,

the sale of goods or the provision of a service, the price of which depends on price movements in the financial market, which the seller cannot influence and which may occur during the withdrawal period,

sale of goods made according to the specific requirements of the consumer, custom-made goods or goods designed specifically for one consumer,

sale of goods subject to rapid deterioration or deterioration,

sale of goods enclosed in protective packaging, which is not suitable for return for health or hygiene reasons and whose protective packaging was broken after delivery,

the sale of goods which, by their nature, may be inseparably mixed with other goods after delivery.

3.4. In the case of the provision of services purchased through a distance contract or a contract concluded outside the premises of the seller, the buyer is always :

requested consent to the commencement of the provision of services, in particular with regard to the loss of the right of withdrawal after the full provision of the service; and

informed that by expressing consent under the preceding subparagraph. a) loses the right to withdraw from the contract after the full provision of the service.

3.5. The Consumer is not entitled to an unjustified return of the product purchased in the so-called. physical store (establishment). In the classical form of sales (in stone operation), in general, the following applies : if the purchased goods do not fit, whether in size, shape, price, color, or it is an inappropriate choice of gift, duplication, etc.d., this is not a defect of the product. The buyer has no statutory right to force the seller to exchange goods or refund money if the product has no defects. No legal regulation provides for the seller to return money to the buyer or to provide an exchange for another product if it is a flawless product. It depends only on the mutual agreement between the buyer and the seller and the willingness of the seller to satisfy the consumer. The fact that some sellers provide the advantage of the possibility of returning goods within certain days from the purchase of the product is only within the framework of their business policy and then they set the conditions themselves (number of days, exchange for vouchers, purchase credit, exchange for other goods, original packaging, original tags, etc.) Another case is considered if the seller declares the possibility of returning the product or the possibility of exchange for other goods by a "public promise" in writing in the store or in the GTC. Then he is obliged to comply with the conditions laid down by him. The consumer should always inform the seller about the possibility of returning the product, or whether the seller allows the replacement of the product and under what conditions before purchasing the product in the "stone shop". In the event that the purchased product shows a defect, during the warranty period, the buyer has the right to make a proper complaint. The procedure for applying and settling a claim is regulated by art. II of Act no. Regulation (EC) no 108/2024 z. on consumer protection and on amendments to certain acts, § 507 et seq. and § 622 et seq. Act no. 40/1964 Coll. Civil Code as amended.

3.6. The buyer has no right to unpack the goods and test them to find out their properties and functionality. If the goods are damaged, broken or inoperable, then the buyer is responsible for such a reduction in the value of the goods.

Article IV. Terms of claim

4.1. The seller is responsible for any defects in the product and is obliged to accept complaints, complaints or suggestions (hereinafter referred to as "complaint") at the place of their provision / sale, respectively. in the place of its Registered office, taking into account the nature of the services provided and the goods sold, the buyer is obliged to file a claim directly during the provision of services or immediately after their provision.

4.2. For all products purchased on the basis of Civil Law relations, the warranty period is in accordance with the legislation of the Slovak Republic - by default 24 months, unless the legislation of the Slovak Republic provides for a shorter period for certain types of goods. The warranty period starts from the date of receipt of the product by the buyer.

4.3 The seller handles complaints, as a rule, directly at the place of provision of the product. If the buyer makes a claim, the seller informs the buyer of his rights arising from defective performance. If, on the basis of the buyer's decision, a claim is made from the rights arising from defective performance, the method of handling the claim shall be determined immediately, in complex cases no later than three working days from the date of filing the claim, in justified cases no later than 30 days from the date of filing the claim. After determining the method of handling the complaint, the complaint, including the removal of the defect, must be handled immediately, and in justified cases, the Complaint can be handled later. However, the settlement of the claim, including the removal of the defect, may not take more than 30 days from the date of filing the claim.

4.4. For products within the meaning of para. art. I. par. 1.1 point b) these GTC (gastro):

a) the seller is responsible for defects in the sold product when it is taken over by the buyer and / or the service when it is provided to the buyer;

b) for a product sold and/or a service provided at a lower price, the seller is not responsible for the defect and/or defects for which a lower price has been agreed.

c) the warranty period and its duration are governed by the relevant provisions of Act no. 40/1964 Coll.;

d) a defect of the product cannot be considered a change that arose during the warranty period as a result of wear and tear or improper use or improper intervention by the buyer or a third party other than the seller;

e) the buyer is obliged to check the product upon its receipt at the place of provision of fast food services in connection with the sale for direct consumption and hospitality activities and the production of ready meals intended for direct consumption outside the premises and to claim their obvious defects immediately without undue delay in operation to the responsible employee of the seller. A later claim of an obvious defect will not be accepted by the seller and such a claim is considered unjustified;

f) obvious defects are considered to be defects detectable when the product is taken over in operation, in particular: quantity and assortment difference, poor quality product provided and product depreciation (demonstrably deformed product structure, damaged packaging, etc.);

g) the seller shall not be liable for defects if: the buyer at the time of conclusion of the contractual relationship with the seller knew or should have known about the defect, taking into account the circumstances in which the contract was concluded, unless the defect relates to the characteristics of the goods and/or service that the goods or service should have had expressly under the contract, the buyer knew or should have known about the defect when taking over the product, taking into account the circumstances, or was warned about the defect, or if a discount on the price of the goods and/or service was provided for the defect, the buyer caused the defect of the product himself, the defect arose during the warranty period as a result of wear and tear caused by normal use, improper or excessive use, the defect was caused by the intervention of an unauthorized person and/or an emergency in the product or its components, the product is claimed after the expiration of the warranty period or other period within which the product should retain its;

h) if it is a demonstrable defect of the product that can be eliminated, the buyer has the right before the first taste of food and drinks, or after tasting it, to consume no more than 1/6 of the portion of food or drink, depending on what defect the customer claims :

in order for such a defect to be removed free of charge, in a timely and proper manner, and the seller is obliged to remove the defect without undue delay;

instead of removing the defect, require replacement of the product or replacement of an element / component of the product (if the defect concerns only the element / component of the product) and/or provision of the product again, unless the seller incurs unreasonable costs due to the price of the goods and/or services, or the severity of their defect. The seller can always replace the defective product with a non-defective one instead of removing the defect, if this does not incur unreasonable costs.

if it is a demonstrable defect of the product that cannot be removed, the buyer has the right before the first taste of food and drinks, or after tasting it to the extent of consuming no more than 1/6 of the portion of food or drink, depending on what error the customer claims :

to replace the product,

withdraw from the contractual relationship with the seller (and return the purchase price of the goods or the price of the service),

to provide the product again free of charge to the seller,

for a reasonable discount on the price of the product.

4.5. The right of defective performance does not belong to the buyer if the buyer himself caused the defect at least in part(e.g. not informing about allergies, etc.). The choice of the method of complaint and its handling, if there are several options, has the buyer. The rights and obligations of the parties regarding the rights of defective performance are governed in particular by the relevant provisions of act no. 40/1964 Coll. and act no. Regulation (EC) no 108/2024 with.

Alternative dispute resolution platform
Act no. 391/2015 Z. z. on Alternative Dispute Resolution for consumer disputes, as amended, mainly regulates alternative dispute resolution between the consumer (passenger) and the seller (trader) arising from a consumer contract (travel contract) or related to a consumer contract by an alternative dispute resolution entity:
www.slov-lex.sk/pravne-predpisy/SK/ZZ/2015/391/20190901

Alternative dispute resolution platform:
www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi

Online dispute resolution:
ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK

Article V. Protection of personal data and Privacy

5.1. The buyer's personal data are processed on the basis of regulation(EU) 2016/679 of the European Parliament and of the Council of 27. April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the "regulation") and act no. 18/2018 Z. z. privacy policy as amended. The buyer acknowledges that the seller processes his personal data in the scope of: name and surname, address, company ID, e-mail address, telephone number (hereinafter referred to as "Personal Data").

5.2. The buyer acknowledges that he is obliged to provide his personal data (during registration, in his user account, when ordering through the seller's website or personally at the seller's premises) correctly and truthfully and that he is obliged to inform the seller without undue delay about changes in his personal data.

5.3. The personal data provided will be processed only by the seller or its designated processor. Third parties will be granted access to the buyer's personal data only in cases provided for by applicable law (in particular during administrative or criminal proceedings, protection of consumer rights, in the case of delivery of goods by Slovak post). If the product is delivered by a courier company, the buyer's personal data (in the scope of name, surname, delivery address, phone, e-mail) will be provided – to the carrier chosen by the buyer.

5.4. Personal data will be processed by the seller in accordance with special regulations. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.

5.5. As part of the proposal to conclude a contract under these GTC, the buyer is always informed about the voluntary nature of his consent to the provision of his personal data.

5.6. In particular, the buyer has the right to change or withdraw his consent to the provision of his personal data for marketing purposes at any time in writing, electronically : the buyer has the right, inter alia, to correct incorrect, incomplete and outdated personal data, to information about the list of personal data processed by the seller about him and other rights specified in § 28 para. 1 of Act no. 18/2018 P. z.

Article VI. Final provisions

6.1. The seller reserves the right to change these GTC. The obligation of written notification of changes in these GTC is fulfilled by placing the current version on the website and the relevant operation of the seller.

6.2 Relations not regulated by these GTC are subject to the relevant provisions of Act no. 40/1964 Coll., Act no. Regulation (EC) no 250/2007 z., Act no. 102/2014 Z. z. and act no. 513/1991 Coll. Commercial Code as amended.

6.3 These GTC become effective against the buyer upon conclusion of the purchase contract.

In Bratislava, on 27.12.2024